Refund Policy

Our Refund Policy explains when Medibees may consider providing refunds for platform fees, subscriptions or services. The policy is governed by the Terms & Conditions and applies to customers who have made payments to Medibees.

1. Overview

Medibees provides subscription-based homecare services. Platform and subscription fees are in most cases non-refundable except where Medibees explicitly agrees or where deployment obligations are not met as per agreed timelines.

2. When Refunds May Be Considered

Medibees fails to deploy any caretaker within the guaranteed deployment window confirmed in writing.
Material breach by Medibees where resolution is not possible within a reasonable timeframe.

3. When Refunds Will Not Be Granted

Customer dissatisfaction with caretaker performance where replacements were offered and reasonable corrective steps were taken by Medibees.
Change of mind, relocation, or user error.
Partial periods where services were already delivered and used.

4. How to Request a Refund

Email help@medibeeshomecare.com with booking details and supporting evidence.
Provide order ID, booking reference, timeline, and evidence (chat logs, screenshots, dates).
Medibees will acknowledge within 48 hours and investigate; decisions may require 7–15 working days.

5. Processing Approved Refunds

Approved refunds are processed to the original payment instrument (bank/card/wallet) within 15 working days. Medibees is not liable for delays by banks or payment processors.

6. Fraudulent Claims

Medibees reserves the right to reject and take action against fraudulent refund claims. Criminal or civil action may be pursued where necessary.

7. Changes to This Policy

Medibees may update this Refund Policy; the updated version will be posted on the website and will apply to new transactions.

Questions? Email help@medibeeshomecare.com.